Returns & Refunds

We want you to be completely happy with your purchase. If something isn't right, we're here to help.

Returns Policy

You have 30 days from the date you received your order to request a return. Items must be unused, in their original packaging, and in the same condition that you received them.

How to Start a Return

  1. Contact us with your order number and reason for return.
  2. We'll send you a return authorisation and instructions.
  3. Package the item securely and send it back using a tracked service.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you received a faulty or incorrect item, we'll arrange a replacement or full refund at no extra cost. Please contact us as soon as possible.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale
  • Personalised or custom-made products
  • Items that have been used or washed

Damaged or Faulty Items

If your item arrived damaged or faulty, please contact us within 48 hours of delivery with photos and we'll make it right.